Mihailo Jovanović, (Associate Professor, PhD), Director of the Office for Information Technology and E-Government

Intensive Development of eGovernment Systems and Services

This year was marked by the continuation of intensive work on the development of information systems and e-administration services

Thanks to the great support of Prime Minister Ana Brnabić and the dedicated work of the experts of the Office for IT and eGovernment, the Prime Minister’s Office and the Coordination Council for eGovernment, more than 100 million electronic services have been provided so far. The public sector data exchange system (eZUP) has enabled the exchange of more than six million electronic documents between government departments, which means that six million times citizens have not been couriers carrying documents from counter to counter.

Many other electronic systems have been introduced or upgraded: Welcome to the World, Baby, eCadastre, ePrescription, eRegistration of Seasonal Workers, eCourt, Single Information System for Local Tax Administrations, Automatic Health Card Verification, eInspector, eRegistration, eKindergarden, eSchoolDiary, eForiegner, eCertificate of (Clean) Criminal Record. The National Open Data Portal was upgraded, the obligation to use stamps was abolished for companies, electronic payments at POS terminals were enabled. After the new Portal and Customer Relations Management of the Government of Serbia, we also released the first Government mobile application My Local Tax Administration, enabled the delivery of driver’s licenses to the home and began the formation of an address register.

Finally, it is important that the introduction of such a large number of information systems was accompanied by a systematic approach to building modern eGovernment infrastructure. In July, we began construction of the State Data Centre in Kragujevac, a centre of regional importance in terms of capacity and technical specifications, which will have sufficient space for equipment and data for both state authorities and local governments, as well as commercial users.

The results of the work of the Government of Serbia on the digitalisation of the public administration have been confirmed by reputable international institutions, in whose independent reports Serbia has been positively evaluated. A report by SIGMA, a joint body of the European Commission and the OECD, confirmed that since 2017 Serbia has progressed in five out of seven indicators concerning service provision to its people. The SIGMA report points out that Serbia is a regional leader in this field with great ambitions to compete with the best in the world. Another important report is one by the USAID Economic Development Program, which covered 1,000 small and medium enterprises.

A report by SIGMA, a joint body of the European Commission and the OECD, confirmed that since 2017 Serbia has progressed in five out of seven indicators concerning service provision to its people. The SIGMA report points out that Serbia is a regional leader in this field, with great ambitions to compete with the best in the world

According to the results, as many as 72% of businesses operating in Serbia say that transparency and predictability of business operations have increased over last year. As many as 74% of respondents from SMEs say that the public administration is more efficient today than it was a year ago. Furthermore, the latest opinion poll conducted by the Swiss program “SWISS PRO” shows that almost every second citizen of central Serbia (about 45 per cent) today considers that local government takes care of citizens, compared to only 22 per cent nine years ago. All of these reports indicate that progress in public administration reform in Serbia has above all been achieved through the introduction of eGovernment.

The progress we have achieved in reforming the public administration through the digital transformation has aroused the interest of many Western Balkan countries and beyond. We are aware that much work remains to be done in developing eGovernment, while recognizing that we need to institutionalise potential knowledge transfer and use it as an instrument of foreign policy. That is why the Government of Serbia has launched the digital transformation knowledge transition programme “Serbia Digitalises”. This programme is an instrument of cooperation of the Republic of Serbia with partner countries in the field of digital transformation. Its goal is to strengthen the capacities necessary for performing professional and technical tasks to support the implementation of eGovernment, and to establish an additional basis for improving economic and political cooperation. Providing this type of service to other partner countries is also an important segment of development cooperation with foreign countries.

The aim of the Programme is to establish new and enhance existing forms of partnership, based on the dissemination of knowledge and mutual empowerment required for digital transformation and support for the development of eGovernment. Programme information is available at

So far, an Agreement on Digital Transformation has been signed with the Republic of Northern Macedonia. We have provided them with expert assistance in the development of a new two-way government website. An agreement with Republika Srpska is under preparation.

We will be working hard towards the New Year as the final stages of activities are underway to implement new systems: the Central Catering and Tourism Information System – e-Tourist, the new eGovernment Portal, two-factor electronic user identification and a single point of authentication (single sign-on), but also beginning the rollout of the Central population register. All this indicates that 2020 will be marked by further intensive development of eGovernment systems and services.

Related Articles

Adir El Al, CEO AFI Europe Serbia

Stability Will Bring Prosperity

After 16 years of activity in Serbia, I can say that - as AFI Europe - we are now leading the real estate market...

Houlin Zhao To Visit Serbia This Year

Houlin Zhao will visit Serbia this year for the first time since he was appointed Secretary-General of the International Telecommunication Union (ITU), the United...

Mihailo Jovanović, Director of the Serbian Government Office for IT and eGovernment

Digitalisation Has Transformed Serbia Overnight

Great results have been achieved over the past year on the introduction of eGovernment, primarily in the development of services for citizens, but also...

Zoran Panović

The Macron Paradox

Deep Purple performed in Belgrade again this December, and it was an occasion to recall how much more relaxed the atmosphere in Serbia had...

Mihailo Jovanović, Director Of The Office For IT And Egovernment

Serbia Has Positioned Itself As A Country Of Innovation

In the past three and a half years, we have established the necessary infrastructure and developed many electronic services, transforming the public administration into...

With “Serbia Digitizes” program to modern eGovernment in the Republika Srpska

Director of the Office for IT and eGovernment, Assist. Dr. Mihailo Jovanovic, at the invitation of the Minister of Science and Technology Development, Higher...

Serbia Second Country in Europe with a State Oracle Cloud

State Oracle Cloud - a modern and secure e-government platform for providing efficient services to citizens, businesses and the state, and protecting data privacy. The...

Serbia Charts the Course to Smart Cities with Kragujevac Leading the Way

In a significant development for urban planning and technology in Serbia, a roadmap for smart cities was unveiled today in Kragujevac.  The event was graced...

H.E. Pierre Cochard, French Ambassador to Serbia

Fraternity Through Sport

As part of the Olympic tradition, France, as the host country of this year’s Summer Games, presented a resolution on the observation of the...

Janos Babity, Head of the Council of Europe Office in Belgrade

75 Years of Promoting Human Rights

Recent reports from Council of Europe bodies confirm a mixed picture when it comes to the state of human rights in Europe. While many...

Marko Đurić, Serbian Minister of Foreign Affairs

Bilateral Rising

The U.S. has continuity of policy on many issues, regardless of the person heading the administration there, and Serbia will endeavor to also maintain...

H.E. Christopher R. HILL, U.S. Ambassador to Serbia

Progress Everywhere

Everywhere I look in our bilateral relationship, I see progress…Serbia is taking a leading role in promoting regional economic integration as well, as the...

US Ambassador Hill Visits Serbia’s First Dual Renewable Energy Heating Plant

US Ambassador to Serbia, Christopher Hill, recently visited the Pemci 1 heating plant in Kladovo, which has become the...

Air Serbia Welcomes First Female ATR Captain

Air Serbia has proudly announced the appointment of Vanja Marceta as the first female captain in its ATR fleet,...

Andrej Plenković Re-Elected as HDZ Leader with Overwhelming Majority

Andrej Plenković has secured another term as the leader of the Croatian Democratic Union (HDZ), winning 84,786 votes in...

Serbia and Egypt Sign Landmark Free Trade Agreement

In a significant move to bolster economic ties, Serbia and Egypt have signed a Free Trade Agreement along with...

United States Adds $18 Million In New Funds To Development Partnership With Serbia

Today, the United States Government, through the United States Agency for International Development (USAID), announced an additional $18 million...