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Eurobank Direktna

Clients’ Digital Security is Vital

In today’s digital world, when ever more people are using electronic services for their financial transactions, data security is becoming an indispensable part of banks’ daily operations

Eurobank Direktna is committed to protecting the digital environment and recognises the importance of cybersecurity. With this need in mind, the role of corporate security is key to identifying, tracking and preventing cyber threats. All data used in doing business, including details of financial transactions and clients’ personal data, must be adequately protected and safeguarded against unauthorised access and abuse. In order to ensure the complete protection of data, Eurobank Direktna uses up-to-date and reliable encryption technologies, special measures for managing access and secure exchanges of information.

With the aim of preventing cybercrime, Eurobank Direktna works continuously to raise awareness of this important topic. That’s why the bank regularly updates information and utilises various channels of communication to inform its users about new forms of threats emerging on the digital market, together with guidelines for the secure use of banking services via the internet and mobile applications.

As part of its strategy, the bank has developed special educational programmes for its employees, which are conducted periodically and focus on the recognising of different types of digital threats and preventative measures that should be applied. Cooperation with regulators is also an important element of the fight against cybercrime, and accordingly the bank regularly exchanges information and cooperates with relevant institutions in an effort to work together to create a safe digital environment.

“In order to maximally protect clients when they are accessing digital services, Eurobank Direktna uses modern technological solutions. Registration for M-banking application, for example, is protected by two-factor authentication. The Bank also utilises hardware and software protection factors when using electronic banking, such as smart cards, tokens and single use security verification codes sent via text message. The secure and simple use of payment services via electronic services remains in our long-term focus. Eurobank Direktna takes all necessary measures to ensure unhindered operations and the protection of personal data, with continuous improvements and harmonisation with the latest technology standards and legal regulations,” says Dimitar Komlenović, Eurobank Direktna Executive Board member and head of the Digital Banking Division.

One of the ways to protect against cyberattacks is to apply advanced, artificial intelligence-based solutions that enable the bank to identify unusual client activities on digital channels in real time and implement proactive measures that reduce the risk of abuse.

Cybersecurity in banks demands continuous attention and investment to protect against constantly growing threats and new ones (such as Quishing, Phishing, Pharming, Ransomware, Virus, Browser hijacking etc.). That’s why Eurobank Direktna is committed to constantly developing and improving its digital services in order to enable simplicity, accessibility and certitude in the provision of financial services.

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