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New contact centres and information platforms

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The government of Serbia has established a single contact centre “COVID-19” at number 19819. By calling this number, citizens can get advice and recommendations from experts in the fight against coronavirus and contact competent professional services throughout the country.

Operators are open daily from 8.00 to 22.00, while citizens will have the opportunity to be informed 24 hours a day on information regarding COVID-19. Calling the 19819 Contact Centre is free of charge for users of all networks, including fixed or mobile networks.

The government of the Republic of Serbia has also established a single contact centre for assistance to the elderly at 19920. By calling this number, citizens can ask for help with groceries, medicines and more at volunteer city and municipal centres. Calling the 19920 Contact Centre is free of charge for users of all networks, including fixed or mobile networks.

In cooperation with Rakuten Viber CEE, the government of the Republic of Serbia has launched an automatic COVID-19 Info service on the Viber platform to give citizens verified information, important news and answers to COVID-19 questions. Citizens can access this service through the Viber application or the link on the official website www.covid19.rs. In addition, all users of the Viber application will soon receive a special message with a link to communicate with the COVID-19 Info service, whereby choosing the answers from the offered menus or asking their own questions, they can get information on COVID-19. The COVID-19 Info Service will be constantly updated in line with questions that citizens ask.

The government has also set up a national volunteer application platform at www.budivolonter.gov.rs. All non-at-risk citizens who wish to help our oldest fellow citizens and other at-risk populations can apply by filling out an application at www.budivolonter.gov.rs or by calling the COVID-19 Contact Centre free of charge on 19819 every day from 8.00 to 22.00.

Once the application is approved by the competent services, volunteers will be contacted by city and municipal centres with detailed instructions and first tasks. All applications submitted by interested citizens who wish to help and a volunteer will be checked, with the aim of preventing even the slightest misuse. The platform was implemented with the support of the United Nations Development Programme (UNDP).

The Contact Centre for Inspectorates was also launched today. As of today, citizens and businesses can report illegal raising of prices for food, medicines, medical devices and protective equipment at +381 11 635 0322 or through the website www.inspektor.gov.rs.

Operators will be available from 9.00 to 16.00, and it is possible to leave voicemail outside of working hours. This contact centre was launched by the government in cooperation with the Ministry of Public Administration and Local Self-Government, the Office for IT and eGovernment, NALED and the Support Unit for the Inspection Coordination Commission, with the support of the European Bank for Reconstruction and Development (EBRD).

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