Sitemap

Nikola Matović, Executive Director Of The Telekom Srbija Directorate For It Support And ICT Services

Mobility Is Our Future

Telekom Srbija, as the company that officially has the best mobile network and an impressive number of households that are able to connect to the optical network, provides its clients with all the prerequisites they need for quality work from any location

Our example has shown how important technological investments are, but also a commitment to improving operations through standardisation and certification, especially in the field of service management and maintaining business continuity, explains Telekom Srbija’s Nikola Matović.

What are the greatet challenges that were faced by the telecommunications sector during the COVID-19 epidemic?

The main challenge and goal of all of us is to preserve human health. Only when we succeed in that can we talk about other challenges. Unlike many branches of industry, which experienced a complete standstill in just a few days, telecommunications companies had a guaranteed job. No one was completely ready for a mass transition to working from home in a very short period of time, because the probability of such a thing was small, until it became an overnight reality. That’s why I’m positively surprised by research showing that, on average, companies organised work from home up to forty times faster than could have been expected prior to the pandemic.

How has the mass transferral to work from home impacted on your sector and the type of services that have appeared in your offer and among the competition?

The workplace has definitely transformed, in some respects probably forever. The quality of internet connection in our homes has become a very important topic for each of us, and the expectations of users are very high with regard to the quality of service we provide them with today.

Nikola Matović

By switching to remote working, increasing the use of collaboration tools and video conferencing, and increasing the amount of documents exchanged, users were able to better compare the quality of our services with those of other providers. They were also able to quickly assess whether the characteristics of the services they had previously used still met their needs, and if the overall quality was only impacted by the “speed” of uploading/downloading, the amount of gigabytes available (in the case of mobile internet) or whether there are other existing parameters that significantly influence quality, such as availability or latency.

High-quality internet was the dominant demand of our users even before the pandemic, and that trend only multiplied during the pandemic

Which of your services for business are most in demand? In which areas have companies sought your support the most?

High-quality internet was the dominant demand of our users even before the pandemic, and that trend has since multiplied. We have recorded much higher demand for mobile internet, so we responded to market demands through packages with a large amount of gigabytes and mobile modems, and all at a very affordable price.

In the area of cloud services, our virtual server packages have experienced a real expansion, along with requests for collaboration and office software tools. The expansion of the use of cloud solutions from this domain (Teams, Zoom, etc.) has shown how important it is to have local support. When global services are at a standstill, there is little you can do other than wait for the problem to be resolved. In many cases, during the pandemic we offered the local support that we provide independently or in cooperation with partners free of charge, and a large number of requests for support related to remote access services, IPSec connections and the like.

More...

Stevan Gadol, Director, Ferry Agent d.o.o.

Logistics Accomplishment

Ferry Agent is a road transport company that’s focused on the UK market, where it has been operating since its inception 15 years ago....

Stylianos Tsoktouridis, Director, Alumil YU Industry a.d.

Alumil Yu Is Expanding

Alumil YUI is the region’s absolute leader in the production and distribution of aluminium systems. As an intelligent, vertically integrated company, it can quickly...

Nenad Miščević, CEO, Nectar Group

Growth With A Purpose

Nectar Group, the largest producer of fruit juices and processor of fruits and vegetables in Southeast Europe, has strengthened its position as a regional...

Jasmina Simović, Financial Director Of M&M, Militzer & Münch, Transport & Logistics d.o.o

M&M Militzer&Munch Strives For The Top

With the merging of Swiss- German group Militzer & Münch, which has existed for 140 years, and Serbian company Invictus, the market gained an...

News

ATP Tour To Return To Belgrade In 2021, Following Budapest Relocation

The Hungarian Open, an ATP 250 clay-court tournament hosted in Budapest from 2017-2019, has been approved for relocation to Belgrade,...

Businesspeople From Around The World Can Enter Serbia Without PCR Test

At the initiative of the Chamber of Commerce and Industry of Serbia, as of 21 January,  businesspeople from the...

The Serbian Government Adopted A Set Of Decrees In The Field Of The Economy For 2021

The Serbian government adopted a set of decrees in the field of the economy for 2021, which encourage regional...

TRAG Foundation Announces Fourteenth Competition Of The Virtus Award For Philanthropy

Trag Foundation has announced the launch of the competition for the 14th Annual VIRTUS Award for Philanthropy. This competition...

Novak Djokovic’s Open Letter After Facing Criticism For Quarantine Demands in Australia

World No 1 Novak Djokovic published an open letter to the Australian public on Twitter on Wednesday in which...

ATP Tour To Return To Belgrade In 2021, Following Budapest Relocation

The Hungarian Open, an ATP 250 clay-court tournament hosted in Budapest from 2017-2019, has been approved for relocation to Belgrade,...

Businesspeople From Around The World Can Enter Serbia Without PCR Test

At the initiative of the Chamber of Commerce and Industry of Serbia, as of 21 January,  businesspeople from the...

The Serbian Government Adopted A Set Of Decrees In The Field Of The Economy For 2021

The Serbian government adopted a set of decrees in the field of the economy for 2021, which encourage regional...

TRAG Foundation Announces Fourteenth Competition Of The Virtus Award For Philanthropy

Trag Foundation has announced the launch of the competition for the 14th Annual VIRTUS Award for Philanthropy. This competition...

Novak Djokovic’s Open Letter After Facing Criticism For Quarantine Demands in Australia

World No 1 Novak Djokovic published an open letter to the Australian public on Twitter on Wednesday in which...