Nikola Matović, Executive Director Of The Telekom Srbija Directorate For It Support And ICT Services

Mobility Is Our Future

Telekom Srbija, as the company that officially has the best mobile network and an impressive number of households that are able to connect to the optical network, provides its clients with all the prerequisites they need for quality work from any location

Our example has shown how important technological investments are, but also a commitment to improving operations through standardisation and certification, especially in the field of service management and maintaining business continuity, explains Telekom Srbija’s Nikola Matović.

What are the greatet challenges that were faced by the telecommunications sector during the COVID-19 epidemic?

The main challenge and goal of all of us is to preserve human health. Only when we succeed in that can we talk about other challenges. Unlike many branches of industry, which experienced a complete standstill in just a few days, telecommunications companies had a guaranteed job. No one was completely ready for a mass transition to working from home in a very short period of time, because the probability of such a thing was small, until it became an overnight reality. That’s why I’m positively surprised by research showing that, on average, companies organised work from home up to forty times faster than could have been expected prior to the pandemic.

How has the mass transferral to work from home impacted on your sector and the type of services that have appeared in your offer and among the competition?

The workplace has definitely transformed, in some respects probably forever. The quality of internet connection in our homes has become a very important topic for each of us, and the expectations of users are very high with regard to the quality of service we provide them with today.

Nikola Matović

By switching to remote working, increasing the use of collaboration tools and video conferencing, and increasing the amount of documents exchanged, users were able to better compare the quality of our services with those of other providers. They were also able to quickly assess whether the characteristics of the services they had previously used still met their needs, and if the overall quality was only impacted by the “speed” of uploading/downloading, the amount of gigabytes available (in the case of mobile internet) or whether there are other existing parameters that significantly influence quality, such as availability or latency.

High-quality internet was the dominant demand of our users even before the pandemic, and that trend only multiplied during the pandemic

Which of your services for business are most in demand? In which areas have companies sought your support the most?

High-quality internet was the dominant demand of our users even before the pandemic, and that trend has since multiplied. We have recorded much higher demand for mobile internet, so we responded to market demands through packages with a large amount of gigabytes and mobile modems, and all at a very affordable price.

In the area of cloud services, our virtual server packages have experienced a real expansion, along with requests for collaboration and office software tools. The expansion of the use of cloud solutions from this domain (Teams, Zoom, etc.) has shown how important it is to have local support. When global services are at a standstill, there is little you can do other than wait for the problem to be resolved. In many cases, during the pandemic we offered the local support that we provide independently or in cooperation with partners free of charge, and a large number of requests for support related to remote access services, IPSec connections and the like.

Milan Marković, General Manager, Smurfit Kappa Belgrade

Returning Treated Water to the Danube

Here Milan Marković, General Manager of Smurfit Kappa Belgrade, shares his insights about the company’s legacy and innovative strides in environmental protection Founded in 1921...

Bogdan Gavrilović, Managing Director, WTO Serbia

Transport and Logistics Without Borders

World Transport Overseas is one of the fastest-growing logistics companies in Eastern Europe, with branches in Bulgaria, China, Croatia, Greece, Kosovo, North Macedonia, Serbia,...

Vesna Jovanović, Director, EurologSystem

Connecting Italy and Serbia by Rail

EurologSystem, which is set to commemorate two decades of successful operations in 2025, transports an average of 500,000 tons of goods annually, primarily agricultural...

Branko Milikić, Business Development Director at Halcom Serbia

Innovations in Digital Banking

Halcom is a leader in the domain of digital banking and banking solutions. This company has spent 30 years enabling the safe and efficient...

Public-Private Partnerships Key to Serbia’s Green Future

Five years ago, dark, polluted water with a foul smell trickled down from the Vinča landfill, sending toxic pollutants...

German Voters Dominate, Malta Least Represented in Upcoming European Parliament Elections

As the 2024 European Parliament elections draw near, set to take place from 6 to 9 June, Eurostat has...

Regional Creative Network Established in Belgrade

In an initiative led by the National Platform "Serbia Creates" and the Ložionica Center, the first gathering of creative...

Chile to Install World’s Largest Astronomy Camera 

Chile is set to install the world's largest astronomy camera atop Cerro Pachón in the Coquimbo region, on the...

Montenegro Earns €17 Million from Toll Roads in Two Years

Montenegro has generated €17 million in toll revenue from the Bar-Boljare-Smokovac-Mateševo motorway in two years Since the opening of the...