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Predrag Bjeletić, Director, Alpha Imaging

Knowledge In the Service of Better Diagnosis

For nearly a quarter of a century, Alpha Imaging has been engaged in the import, sale, installation and maintenance of medical imaging equipment produced by renowned global manufacturers. All Alpha Imaging service engineers have completed training at specialised centres in Japan, Germany and South Korea

Virtually every healthcare institution in Serbia is equipped with at least one device from the Alpha Imaging product portfolio, while the company recently also initiated collaborations with new partners, in response to the needs of users.

Could you please describe your product portfolio?

— Alpha Imaging was founded in 2000 with the idea of distributing and servicing medical diagnostic imaging devices and systems. We embarked on this journey as exclusive distributors and service providers for Japanese company Shimadzu.

We continued our collaboration with FujiFilm and Hitachi, forming a portfolio of high-quality Japanese products that includes ultrasound machines, X-ray devices and systems, computerised tomography (CT) scanners, magnetic resonance imaging (MRI) systems, mammography units and endoscopy devices.

We have contributed to the practical application of hardware and software solutions, thus enabling faster and higher-quality diagnostic results

In order to bolster our portfolio and better meet our users’ needs, we began collaborating with companies like Germany’s Ziehm Imaging (C-arms for operating rooms), Visus (software for image communication and archiving), Japan’s JVC Kenwood (medical monitors), DrGem from South Korea (X-ray devices), and iCAD from the United States (artificial intelligence software).

You take great pride in your partners, each of whom – as an exclusive distributor – pushes the boundaries of technological advancement. Could you elaborate on this?

— By leveraging the support of our partners, leading global manufacturers, and their ongoing investment in developing and implementing cutting-edge technology, we have contributed to the practical application of hardware and software solutions, enabling faster and higher- quality diagnostic results. We actively participated in the digitalisation of medical diagnostic imaging equipment, implementing computerised radiography (CR) and flat-panel detectors (FPD). We were also involved in the introduction of multi-slice computed tomography (MSCT) and permanent and superconducting MRI. All digital devices have been linked to workstations with software for image processing, archiving and data transfer. This enabled us to connect diagnostic results to a common information network, thus ensuring easy data access for timely and accurate diagnoses. We also introduced iCAD software for artificial intelligence in mammography imaging and screening, thereby accelerating the process and the accuracy of results.

Are your employees fully prepared to assist every client, at any moment, in every aspect?

— All our service engineers have completed specialised technical training at manufacturers’ centres in Japan, Germany and South Korea. They hold certificates that enable them to install, commission and maintain devices within the warranty and post-warranty periods. Following installation and commissioning, our application specialists provide essential training for the proper use of equipment. We have signed annual maintenance contracts, defining all relevant parameters for performing service activities, with most healthcare institutions.

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