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Dušanka Talić M.Sc, General Manager, GrECo International

Fusing Tradition And Innovation

Whether the issue is classic risks or current ones like cyber risks, risks facing financial institutions, risks in agriculture or some other risks, you need to be a good partner in both the insurance contracting phase and when damages are incurred

GrECo International bases its relations with clients on trust, direct contacts, responsibility and empathy, because the client is always in the focus of this insurance broker. Its task is to provide timely information to clients regarding market changes and risks that may arise.

To what extent have you been helped in your work by the fact that you are part of the powerful GrECo group and that, in the scope of your business, you are able to combine international knowledge and experience with the specificities of the local market?

The GrECo Group, which has existed for 98 years and was declared Austria’s top family company in 2020, launched its operations in Serbia back in 2002. The Group attaches great importance to taking a modern approach to insurance, which represents the combining of international knowledge and the monitoring of new trends in our industry.

We have a large number of training courses, workshops and exchanges of knowledge with colleagues at all levels, and this helps to a great extent in terms of our approach and the innovations that we bring to the market and offer our clients. We have specialists in certain types of insurance with whom we work to develop and implement insurance lines for protection against risks that are becoming increasingly relevant, such as cyber risks, risks faced by financial institutions, risks in agriculture and in this context parametric insurance, as well as many other insurance lines to which we devote great attention.

In such uncertain times as these, is it possible to anticipate clients’ needs and work proactively to provide them with advice?

Our clients, which include both domestic and foreign companies, are really extremely diverse, both in terms of the industries they represent and in terms of their requirements and needs. We make an overview of the needs of each of them individually, analyse the risks to which they are exposed and provide a proposal on how to best protect employees and property through insurance.

The core principle of our work is for us to become the insurance affairs department of every company with which we collaborate

The core principle of our work is for us to become the insurance affairs department of every company with which we collaborate. We are part of a company’s team and together achieve the best results in this area of business. Our task is to provide timely information to clients regarding market changes and risks that may arise. Such changes have been particularly pronounced of late and are a result of economic and political changes around the world.

Does your excellent familiarity with different sectors of business and industry, as well as all inherent risks, enable you to adapt your service to suit the client?

Precisely… Our team numbers 12 members who have many years of experience in insurance. Moreover, each of our colleagues is specialised in a certain field, which is supported by the always reliable experts from our head office in Vienna. We work with them to address the specific requirements of our clients and to develop new solutions. Each client is unique and we approach them accordingly, creating insurance in accordance with their needs. We are here for our clients, not only in the insurance contracting phase, but also when damages are incurred. It is in this area that our role is even more pronounced and we are very proud of the results we’ve achieved in this segment of the business. Our insurance is high quality and aligned with all rules of the profession, and thus our clients needn’t worry when it comes to collecting on claims. It isn’t easy for either party when damages are incurred, but that’s precisely when our clients additionally recognise us as being part of their team and a real partner.

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