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Ivana Đoković, Business Unit Manager At Lindström

Textile Services Of The Future

Lindström is a family-owned textile service company with business operations based on circular economy principles. The company was established 175 years ago in Helsinki, Finland, where the head office remains to this day. Lindström offers textile services to corporate customers from different industries in Europe and Asia

Our easy-to-use textile services are a cost-effective and environmentally-friendly way of taking care of a company’s textile needs. We strive to create value for our customers in everything we do, executed with an excellent customer experience,” explains a proud Ivana Đoković, Business Unit Manager at Lindström.

Lindström is a Finnish company that has brought more than 170 years of experience to the Serbian market. What comprises your portfolio?

— We offer a wide variety of services ranging from workwear, mats, restaurant and hotel textiles to industrial wipers, cleanroom and washroom services.

Our easyto- use textile services are a cost-effective and environmentally-friendly way of taking care of a company’s textile needs. We strive to create value for our customers in everything we do, executed with an excellent customer experience.

At Lindström, we focus on making our customers’ lives easier by supporting them in shining and their businesses in growing. Our customers can focus on their core business while we take care of their textile needs with our easyto- use and sustainable services. In Serbia we offer workwear and mats services. Our comprehensive service includes textiles, their washing and maintenance, as well as recycling.

We always strive to raise the bar by making our operations more sustainable to ensure the most environmentally friendly services for our customers

Although our service offer varies from country to country, our conceptualised operations ensure that we offer the same reliable and sustainable textile rental services to all our customers, while meeting the specific hygiene and safety requirements of different industries.

Your customers rate their level of satisfaction at 9.19 of a possible 10. You are surely very proud of that…

— The only way to ensure satisfied customers is to have very satisfied employees. Our strategic goal is to have passionate and engaged employees that enjoy working for us and making Lindström a better company, and to be a preferred employer. With a long legacy as a family- owned company, we have placed a great emphasis on building the culture of caring and responsibility. We take care of employees’ wellbeing and safety and offer learning and development opportunities that help Lindströmers shine, create innovations and achieve our ambitious targets of becoming carbon-neutral. As an international, multicultural workplace, we seek to foster an environment that allows unique individuals to work together as equally valued contributors.

At your company, sustainable development is reflected in daily life and everyday operations. How do you implement CSR activities at Lindström, which you constantly emphasise as being very important to you?

— Sustainability is at the heart of who we are. All our decisions are guided by our purpose of caring for people and our planet by inspiring people to shine and businesses to grow in a sustainable way. We always strive to raise the bar by making our operations more sustainable to ensure the most environmentally friendly services for our customers, both now and in the future.

We have a long history of reducing our emissions by increasing energy efficiency, optimising our customer deliveries and reducing textile overproduction. Committing to net-zero emissions was a natural next step on our journey towards more sustainable services that support the common target of preserving a liveable planet for future generations. The circular economy is woven into our business. That means 1. Designed for a long life. 2. Procured from trusted, longterm suppliers. 3. Washed and delivered with optimised resources. 4. Repaired and reused to lengthen lifecycles. 5. Recycled to create new. 6. Smooth operations guaranteed by happy employees.

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