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Vladimir Spasić, Dell Account Executive

E-services Ease Our Lives

As one of the leaders of the IT sector, and thanks to its wealth of experience and extensive network of partners, Dell is able to help users traverse the digital transformation process and accompanying challenges as effectively as possible

Despite Serbia having already surpassed many EU member states when it comes to the number and quality of the electronic services that it provides to citizens, there is still a lot of work being done to improve eGovernment and digital transformation, because that’s the only way for the country to remain a regional leader in this area.

Are we under the mistaken impression that Serbia has today even surpassed some EU member states when it comes to the number of E-services that it provides to citizens; that there are no queues for issuing new passports or identity cards, or for obtaining other documents, confirmations etc.?

— You are not mistaken. Serbia has really progressed on the development of e-government and in the providing of electronic services to citizens. According to the E-Government Development Index for 2020, Serbia achieved the greatest progress among all European countries and became a regional leader in this field.

You can find more than 1,000 services on the eGovernment Portal that are intended for citizens, businesses and the state and that can be accessed electronically, without having to queue and without unnecessary red tape. Some of the most popular services include issuing birth certificates, citizenship confirmation certificates, registering children, enrolling in nursery school and checking data on the unified electoral roll, among others.

Serbia also demonstrated a high level of adaptability and innovation under the conditions of the Covid-19 pandemic, when it introduced new electronic services to protect the health and businesses of citizens

Serbia also demonstrated a high level of adaptability and innovation under the conditions of the Covid-19 pandemic, when it introduced new electronic services to protect the health and businesses of citizens, such as the electronic scheduling of vaccination appointments, e-applications for state assistance, e-applications for in vitro fertilisation and others. Serbia has today even surpassed some EU member states when it comes to the number and quality of electronic services that it provides to citizens, though it is still working to advance its e-government and to further digital transformation.

The Serbian Academy of Sciences and Arts has launched a project to digitise valuable documents dating back to the 14th century. Your company has been engaged in this work thanks to your experience in digitising cultural heritage documents around the world?

— The Serbian Academy of Sciences and Arts is digitising its collections, which include precious materials that testify to Serbian history and culture from medieval times to the present day, as well as a large number of books and documents that are of exceptional historical importance. Similar projects have also been implemented worldwide, initiated by academies of sciences, university colleges, national libraries and museums. We are proudest of our reference from a famous world library, which contains some of the oldest texts in the world, representing the priceless heritage of history and culture. It is very important for these documents to be protected, while simultaneously being made available to scholars around the world, preserving the treasure trove of rare and unique written documents in a format that will not be subjected to the ravages of time. Over 80,000 manuscripts and 8,900 rare incunabula have to date been digitally preserved for future generations.

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