Unicom Telecom is a systems integrator that focuses on developing solutions and services. This is a company that nurtures a culture of innovation and invests in its employees’ continuous development
Decades of experience and a proven track record across diverse industries have honed our ability to adapt swiftly. Understanding and addressing the specific needs of each client is paramount to our approach, because they can count on us as trusted partners ~ says Aleksandar Šarović.
Your company is a leading systems integrator in Serbia. What constitutes your service portfolio?
— We have about 50 qualified experts who are dedicated to quality and customer satisfaction, combining youth and experience. Unicom Telecom is a partner with a service portfolio that spans networks, security, digital transformations and advanced technological solutions. We provide enterprise and in-provider solutions in the network segment, ensuring stability and efficiency. Our expertise extends to digital transformations, utilising advanced technologies like AI and machine learning. We don’t only implement, but also develop our own solutions like the Hawkeye system, UniTF, digital and qualified signature, and innovative automations in Wi-Fi network solutions. Moreover, our dedication to quality and security is reflected in our comprehensive cybersecurity services.
We stand out not only for our technological expertise, but also for our commitment to continuously improve our employees’ skills and obtain a wide range of certificates that are essential for developing various customised vendor solutions. In essence, Unicom Telecom is not just a systems integrator – we are a partner that inspires, innovates and ensures that your business infrastructure stays a step ahead.
You aren’t advocates of one-sizefits- all solutions, because you provide services that meet your customers’ specific, individual needs. Would this even be possible without decades of experience and successfully executed projects across various fields?
— Absolutely not. We firmly believe in the power of customisation tailored to our client’s unique requirements. Decades of experience and a proven track record across diverse industries have honed our ability to adapt swiftly. Understanding and addressing the specific needs of each client is paramount to our approach. This agility allows us to craft innovative, efficient solutions that not only meet immediate needs, but also anticipate future challenges. Our expertise in technology and business processes, coupled with a robust portfolio of successful projects, underscores our commitment to delivering personalised services that yield tangible results. Clients can count on us as trusted partners dedicated to realising their business objectives.
Our commitment to excellence is underscored by our strategic partnerships with leading global vendors like Juniper, Cisco, Oracle, IBM, Radware and many others
Furthermore, our commitment to excellence is underscored by our strategic partnerships with leading global vendors like Juniper, Cisco, Oracle, IBM, Radware and many others. These partnerships enable us to leverage technologies and solutions, ensuring that we can address our clients’ needs efficiently.
Digitisation and the introduction of digital services have massively reduced the numbers of citizens visiting counters in recent years. Serbia is achieving great results in this field, in both the public and state sectors.
— Digitisation has indeed changed the way citizens conduct their daily tasks. Over recent years, the implementation of digital services has resulted in a significant reduction in the number of visits to counters by a factor of several million. Serbia has achieved impressive results in this regard, both in the public and state sectors, and this transformation has not only changed the way citizens interact with various institutions, but has also improved service delivery efficiency and transparency. Digitisation has enabled faster access to information, streamlined processes, reduced bureaucracy and contributed to a better citizen experience. Serbia continues to progress in this domain, implementing new technological innovations and adapting to the needs of its citizens. This initiative represents a crucial step towards modernising society and creating a digitally-oriented community that is open to the future.
You recently delivered a solution to one telecommunications company in Serbia that enables the paperless signing of contracts and other documentation. What are the advantages of this approach to doing business?
— It marks a significant shift in the way contracts are signed in Serbia. As pioneers in introducing paperless contract and documentation signing, we’ve set new standards in the industry. Our digital signature solution enables users of telecommunications services to sign contracts simply and efficiently, reducing the number of required signatures and concluding agreement faster and easier.
Beyond revolutionising the speed of contract execution, this innovation also brings substantial savings on paper. Instead of piles of paper documentation, users can now complete all formalities in a digital format, not only easing their experience, but also representing a significant stride in terms of preserving the environment.
Our digital signature solution enables users of telecommunications services to sign contracts simply and efficiently, reducing the number of required signatures
The project that we’ve implemented isn’t merely technologically advanced, but rather also holds deeper ecological significance. By raising awareness of the importance of preserving green spaces, this project stands as a prime example of how digital transformation can benefit not just businesses, but also the planet. With our solutions, we’ve enabled our client to emerge as a leader of innovation in their industry, setting benchmarks for other companies in Serbia.
Implementation of a new automated system for import, export and customs decisions for the Customs Administration is currently underway. Unicom Telecom is part of the consortium working on the new import application. What will this bring us?
— This development will help Serbia in many aspects and it is our pleasure to be part of this major project. The implementation of this innovative automated system marks a pivotal juncture in our import processes, propelling us forward with efficiency, while minimising errors. This milestone not only ensures that our operations run smoother, but also demonstrates Serbia’s strong commitment to matching European Union standards. Inspired by EU customs systems, we carefully adjusted our approach to protect Serbia’s unique business needs and priorities. It’s truly an honour to lead this transformative initiative, one that holds profound implications for our nation’s prosperity and integration into the global economy.