Sitemap

Krstinja Šćepanović, Human Resources Direction Executive Director, OTP banka Srbija

We Grow Together

Even after the completion of the integration of Vojvođanska banka and OTP bank in 2021, we will continue to be dedicated to employees and orientated towards clients, innovation and the digitalisation of banking products and services, of course with the strong support of the Group

“The future bank that will be created after the completion of the integration of Vojvođanska banka and OTP bank will be a powerful combination of the best of us, with a clear vision of what we want to achieve. We will be open to all high potential employees who can help us improve,” says Krstinja Šćepanović, Human Resources Direction Executive Director at OTP banka Srbija.

“With such a trend, built on a solid foundation and experience, I see the bank after the integration as a strong player and a market leader in terms of results and great customer support,” says our interlocutor.

Which of the innovations that the bank has introduced into its business would you highlight in particular? And which project?

We’ve been focused for years on innovation and the digitalisation of our products and services, in order to make our clients’ everyday lives easier and simpler.

I would like to look back briefly at the past year, during which we implemented the mCard “digital wallet” for Android users, presented the P2P option for sending money, which is especially convenient for friends and family members, and also improved our online branch.

On the other hand, although this year has been challenging in every area, I can still state proudly that we have not faltered and that we have continued towards our goal. We recently launched the Apple Pay mobile payment service for iOS users, which has made us the only bank on the market that allows customers to pay by mobile phone via two operating systems. Payments with the IPS GR code is also a novelty and, as of two months ago, our clients have also been able to arrange a cash loan completely online, using their mobile phone and without going to the branch.

Ensuring the same quality of business under the new circumstances of the pandemic will make us think and act differently – which will be a challenge for us all in the near future

We also directly and indirectly help domestic entrepreneurs and encourage innovation through the Generator project, and this year’s fourth Generator GameChanger is intended for those who have an idea or a ready-made solution that helps small and medium-sized businesses continue to operate after the pandemic. The response was fantastic and, of a total of 172 applications, the two best projects chosen by the jury will be awarded with one million dinars each, with valuable prizes to be awarded by Vojvođanska banka, ICT Hub and other partners.

What are the main challenges for HR in this new reality, where a pandemic can dictate the modus operandi and relationships between employers and employees? How did you overcome them?

The health of our employees comes first. Since the beginning of the pandemic, we’ve taken care of prevention and provided all the necessary measures and support, so that working from home and returning to the offices would be well balanced and business continuity ensured.

It was important to understand natural human fears and worries when facing uncertainty, in order to leave enough time for people to adapt to the new way of functioning.
The pandemic has confirmed to us that the dance of technology with humans is continuing more dynamically than ever, but also that both parties are necessary for that dance to take place.

We don’t know if this is the next normal, but it is an occasion for transformation that implies changing the concept of work. It will require new strategies from us and further adjustments from both employers and employees. I am curious to see and take part in the next endeavours, through which we’ll jointly create something better!

OTP Group Expands With Purchase Of Alpha Bank Albania

OTP Group announced the completion of the procedure for the purchase of Alpha Bank Albania. With this successful transaction closing, the Albanian operation of...

Predrag Mihajlović, Executive Board President And CEO At OTP Banka Srbija

High-end, Trustworthy And Reliable

We create value through our distinctive approach, which places the client at the centre of everything we do at OTP banka. Whether providing capital...

Aleksandar Ljubić, Executive Director Of The Foreign Investors Council Of Serbia

We’ve Yet To See The Full Benefit Of Digitalisation In The Insurance Sector

The Foreign Investors Council of Serbia has a multitude of ideas on how to continue the wave of digitalisation and render numerous financial sector...

French-Serbian Chamber Of Commerce Hosts Gala Evening

Last night, the French-Serbian Chamber of Commerce held a traditional #Gala evening for its member companies, partners and friends of the Chamber. This year's...

William Ruto Declared President Of Kenya

The Electoral Commission of Kenya has declared William Ruto as the country's new president. Ruto defeated his opponent, opposition leader...

Celebration Of Independence Day Of India

India celebrated the 75th anniversary of its independence on 15 August 2022. To celebrate and commemorate these 75 years...

US-China: Tensions in Taiwan

A delegation of the US Congress arrived on an unannounced visit to Taiwan, less than two weeks after the...

Belgrade Gets New Protected Sites

The Secretariat for Environmental Protection has announced that the process of placing under protection two new sites in Belgrade,...

US Senator Jeanne Shaheen: We Must Ensure That Serbia Continues Towards The West Path

Senator Jeanne Shaheen, who together with several colleagues recently presented a bipartisan bill on American support to the Western...