Although Mali Zvornik belongs among Serbia’s underdeveloped municipalities, in terms of digital reform it has been able to keep pace. In this regard, municipal staff emphasise the importance of cooperation with state bodies, employee training and investments in equipment.
Which electronic services has the municipality of Mali Zvornik enabled for the economy? Can these opportunities represent an “extra point” with potential investors?
– Considering the new trends and requirements of modern society, the Municipality of Mali Zvornik joined the digital reform process, which is unfolding at all levels in Serbia. We are trying to secure the necessary conditions for more efficient functioning of eGovernment.
For citizens and the economy, alongside standard electronic admin services and the application of e-ZUP, i.e. the Regulation on official data exchange between authorities, which we were among the first to start implementing successfully in Serbia, we also enabled the electronic issuance of construction permits according to a unified procedure.
These electronic platforms greatly ease and shorten the process of issuing documents, thus communication of applicants with the local authorities and services make procedures transparent.
As a result of all this, I can say that the municipality of Mali Zvornik, although territorially small and insufficiently developed economically, manages to overcome the challenges of the modern era and, as such, is very attractive to investors.
The electronic distribution of items contributes to more efficient work, but also reduced costs
The economy is certainly the motor that is necessary for Mali Zvornik to move forward. However, citizens are interested in what they can count on – which eServices are available to them at present and what is the plan for their further development?
– With the procurement and application of software that provides easier, faster and more transparent procedures for processing documents, citizens in Mali Zvornik, besides standard e-application and document issuing services, have been provided with the possibility of electronic insight into the progress or status of applications submitted to the office. With this we have greatly improved the work of the municipal service centre.
By regularly updating information and databases on the official web presentation of the Municipality, we enable timely and accurate information to be provided on all tasks from the scope of work of municipal bodies and services of the Municipal Administration.
The more modern way of functioning has also been enabled for members of the Municipal Council, for whose needs we acquired laptop computers. In addition to distributing items electronically, this also contributes to more efficient work, but also reduces the costs of printing and the reproduction of materials.
With the procurement and installing of equipment and software, in 2018 we will take an important step forward in terms of improving the work of electronic administration, which will be reflected in improved security for the municipal information system.
For small municipalities like yours, how important is state support for improving the work of eGovernment? Do you cooperate with the Office for IT and eGovernment?
– The Municipality of Mali Zvornik works continuously on educating employees and improving conditions for the effective electronic functioning of the administration. In this regard, constant communication and cooperation with the Office for IT and eGovernment is invaluable. It is precisely thanks to this cooperation that employees of the Municipality attended numerous seminars and training courses, which helped them master innovative approaches in their work.