SR Technics Services Belgrade is no longer a shared service centre performing only repetitive administrative tasks and transactions for the needs of the parent company, but rather a reliable partner to the core business, as an integral part of international company SR Technics
The annual survey of employee satisfaction indicates the areas where we need to improve, what employees value the most, what the key parameters shaping our employees’ experiences are, which provides the basis for us to then improve the Employee Value Proposition – explains SR Technics Services GM Milena Gajović Shrestha in this interview.
When your Swiss parent company opened its Shared Service Centre in Belgrade, the initial plan was to transfer administrative positions to it. How did we end up with the partial transfer of technical processes?
SR Technics’ initial pilot project in Serbia encompassed the transferring of just a few processes from finance.
However, operations expanded on the basis of the trust that we gained thanks to our employees. The results were excellent and proved that Serbia has extremely competent personnel. New waves of transfers of support service jobs followed, which were implemented with equal success. The transferred tasks were undertaken professionally and reliably, which was crucial in launching the transfer and gradual expansion of engineering activities in support of the core area of business: engine operations.
Having fully mastered the processes taken over, we entered the next phase in which we re-examined the transferred processes with the goal of simplifying them, digitising them, rendering them more efficient and freeing them of all forms of waste.
SR Technics in Belgrade is proud of its almost ideally balanced gender structure, but also of the significant number of women who lead teams
Without intending to be slaves to stereotypes, we can’t avoid asking how a young woman found herself at the deep end of the aviation industry…
I consider every person as being determined by their personal and professional qualities, and not by their gender. With that same stance as a starting point, company SR Technics, which nurtures diversity and respects the equality of all employees, placed its trust in me to stand at the helm of company SR Technics in Serbia. The aviation industry is serious about UN Development Goal 5: achieve gender equality and empower all women and girls. Despite having achieved progress in terms of the gender balance, the aviation industry is aware that plenty of room for improvement still exists when it comes to ensuring gender equality in technical fields, from engineering to leadership positions. SR Technics in Belgrade is proud of its almost ideally balanced gender structure (52% women, 48% men), but also of the significant number of women who lead teams.
Apart from stimulating earnings, what makes SR Technics Services an attractive work collective for young, ambitious and educated personnel?
We are very proud that SR Technics in Serbia is a company that’s recommended by its own employees and which former employees are happy to return to, although the competition between employers is growing increasingly fierce. Our company works continuously to retain existing employees and attract talented individuals. We invest in the professional development of employees via training, develop coaching and mentoring work, encourage employees to provide initiatives, create an ambience in which they can undergo desired job promotions, take care regarding internal mobility and career advancement, and all of this is recognised by employees. The company culture of SR Technics is characterised by an enviable work-life balance, a working environment where excellent interpersonal relations are nurtured, respect for everyone’s individual personality, collegiality and cooperation.