Milena Gajović Shrestha, General Manager, SR Technics Services

Evolution Driven By Innovation

With a tradition and experience dating back more than 80 years, SR Technics is a company that’s become synonymous with Swiss quality, commitment, safety, precision, reliability and ethics. From its headquarters in Zurich, SR Technics gathers around 2,000 employees at locations around the world

Speaking in this interview, SR Technics Services General Manager Milena Gajović Shrestha reveals how the company is traversing these extremely challenging times for the civil aviation industry and the kind of growth that its Belgrade support centre has been experiencing over the last six years.

What can you tell us about your company?

SR Technics is one of the largest independent providers of MRO [maintenance, repair and overhaul] services, with a primary focus on servicing CFM-56 and P&W4000 engines, as well as line & base maintenance. We service most Airbus and Boeing aircraft types. The ’Swiss factor’ certainly enhances the value of our global brand, and that’s why we’re focused on continuously setting benchmark values of the industry and achieving the highest performance, while following all safety standards for our employees and the natural environment.

Innovations are the key to evolution in this industry. Our new component services brand STRADE, launched in 2021,exists as an independent unit within the scope of the Group and provides customers around the world with sales, leasing, lending and replacement services on all major aircraft platforms.

With the aim of expanding our portfolio of aircraft engines, we are working to secure the provision of LEAP-1B MRO services by Q1 2022.

SR Technics Services quickly grew beyond its own capabilities in providing support to global operations. Are you still exceeding your aims?

With slightly over 250 permanent employees who provide mostly administrative support, but also operational support, to our global operations, we are working to continuously improve our processes. We have introduced the Robotic Process Automation, which enables the reducing of costs and errors, accuracy of the process, increased retention and satisfaction of customers, an improved focus on value-added activities etc.

With the aim of expanding our portfolio of aircraft engines, we are working to secure the provision of LEAP-1B MRO services by Q1 2022

We continuously provide technical, leadership and Lean CI training courses, as part of the plan for the professional development of our employees. The bar is set high for us, but our aim is to always achieve the highest possible performance, and remain a reliable partner to SR Technics’ entire organisation.

The pandemic has had major consequences for civil aviation. How is SR Technics handling the crisis?

We are now focused on servicing aircraft engines and line & base maintenance in Switzerland. Our global customer base comprises passenger and cargo airlines, leasing companies and VIP operators.

SR Technics remains focused on delivering high-quality, integrated MRO solutions for civil aircraft, components and engines, as well as on building long-term partnerships with a diverse base of global clients. When the pandemic started, we introduced essential financial, strategic and personnel measures in a responsible and consistent way, and thus managed to ensure our sufficient liquidity and maintain a highly qualified professional workforce that is crucial to our operations, especially now that we see indicators of stable growth in terms of demand.

The crisis sparked initiatives related to digitalisation in our company, as well as the improving of processes and cooperation in the fight against everything superfluous and complex. This crisis provides us with an opportunity to evolve and work according to the principle of cross-functional teams, with lean methodology, within the scope of our MRO company.

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