In today’s digital age, it’s easy to forget that banking is ultimately about people and their aspirations.
Tilen Rebec, Director of SRC d.o.o. Belgrade, shares his perspective on why the future of banking depends not only on digital innovation, but also on preserving a deeply human connection with clients. At SRC, Banking with a Heart means combining cutting-edge technology with a human touch. Their solutions automate routine tasks, allowing teams to focus on delivering exceptional customer experiences.
SPEED, EFFICIENCY, AND TIME FOR CUSTOMERS
Modern customers expect fast, seamless service. SRC’s software automates mundane tasks so effectively that processes which once took days can now be completed in minutes. End-to-end automation significantly increases efficiency and frees up valuable staff time. With loans approved swiftly and accounts opened instantly, customers enjoy an enhanced experience – one they both notice and appreciate.
PRIORITISING CUSTOMER EXPERIENCE
With automated operations running smoothly in the background, your bank can concentrate on elevating the customer experience. SRC’s technology empowers staff to deliver faster resolutions, warmer interactions, and genuine care, significantly boosting satisfaction. These positive encounters create memorable experiences and reinforce customer loyalty.
SRC enables banks to use technology to elevate customer experience, ensuring each interaction feels meaningful and supportive
INNOVATIVE SOLUTIONS BEHIND THE SCENES
SRC’s advanced platforms support every stage of banking:
• Product Factory – Launch bespoke financial products quickly, without complex coding, accelerating time to market.
• Loan Origination and Approvals – Streamlined lending processes automate applications and credit assessments, expediting approvals and reducing wait times.
• Customer Onboarding – Digital tools authenticate identities and manage compliance efficiently, enabling account openings within minutes and ensuring a seamless welcome.
• Communication Management – Centralised systems manage customer interactions consistently across email, SMS, and apps, keeping users informed and engaged.
• AI-Powered Insights – Predictive analytics tailor offers and anticipate customer needs, while AI chatbots ensure every query receives prompt, intelligent attention. Each innovation enhances efficiency and simplifies the customer journey – from the initial interaction to long-term engagement.
STAYING AHEAD WITH A HUMAN TOUCH
Rapid market shifts, driven by tech-savvy consumers and agile fintechs, mean banks must deliver tailored, value-added digital experiences. SRC’s solutions help financial institutions meet these demands while preserving the human touch that fosters lasting relationships. Investing in intelligent automation and AI today gives banks a competitive edge over slower-moving rivals.
Ultimately, technology should enhance – not replace – human connection, making banking more accessible and personable. SRC enables banks to use technology to elevate customer experience, ensuring each interaction feels meaningful and supportive. That’s the essence of Banking with a Heart.