As an insurance market leader, the Lovćen Group strives to improve upon its long-term experience of working in insurance by utilising innovative solutions and through its operational approach, as well as providing clients with services that are fast, precise and easily accessible
The Lovćen Group, which comprises insurance companies Lovćen osiguranje AD [general insurance], Lovćen životna osiguranje AD [life insurance] and Lovćen Auto DOO [vehicle insurance], forms part of the Triglav Group, the largest financial insurance group operating in Southeast Europe, which – with its knowhow, experience and financial power – has for more than 120 years justified the trust among clients that it will take care of their safety and their future in the best possible way.
Over the past several years, recognising changes and and adapting to them quickly have become a daily part of business everywhere, and the expectations of clients have thus increased in that direction. As a group, Lovćen strives to synchronise its many years of experience working in insurance with innovative solutions and operational approaches in such a way that it successfully maintains its leadership position on the insurance market and thereby justifies the high expectations of clients. On the basis of experience dealing with the COVID-19 pandemic and all the market requirements that then arose for the first time, the Lovćen Group has shown that, as a collective, it possesses the maturity, knowledge and will to offer adequate initiative and provide clients with certainty in the high quality of service despite aggravated conditions.
Communication between users and providers of different services is today much faster, almost instant and available via various channels. Lovćen osiguranja keeps pace with this trend through various solutions. From online purchases of insurance to application solutions, Lovćen offers its clients the possibility of doing business in accordance with their own wishes.
In this age of rapid change, the digitalisation of business processes, remote work and business at a distance, Lovćen maintains an empathetic and humane relationship with its employees and users, but also with the environment. This is the Lovćen focus in its mission to create a more secure future
In step with the digitalisation of operations and the optimisation of business processes, Lovćen’s teams are working carefully to further strengthen the existing relationship full of trust and understanding with users. The users themselves, whether individuals or companies, are at the centre of the improvements Lovćen is working on. The group tries to ensure that every user feels as though their insurer really cares about them and their property, and that they are partners that will be there to help in the event that they experience unfavourable moments when damaging cases arise. The Lovćen Group wishes to emphasise its personal approach and services associated with insurance, and to let people know that this insurance family cares about them. That’s why Lovćen teams work to connect and improve the user experience, which will be available constantly and equally through different channels, and work to strengthen the sales network.
This company is also sure to listen carefully to people’s concerns, and they relate to the environment and nature, which unfortunately suffer the consequences of numerous changes and market demands. As an insurance company, Lovćen contributes not only to the protection and safety of people and their property, but also to the environment in which we all find ourselves. Many future initiatives are viewed through the lens of sustainability.
