In the year 2020, which was marked by the COVID-19 pandemic, the Lovćen Group remained consistent in the implementing of its strategic goals and its own core values: simplicity, responsiveness and reliability
Lovćen Group, which comprises insurance companies Lovćen Insurance JSC, Lovćen Life Insurance JSC and Lovćen Auto, forms part of the Triglav Group, which is the largest financial insurance group in Southeast Europe. For more than 120 years it has – with its knowledge, experience and financial power – justified the trust of its clients that it will take the best care of their safety and their future.
In the year 2020, which was marked by the COVID-19 pandemic, the Lovćen Group remained consistent in the implementing of its strategic goals and its own core values: simplicity, responsiveness and reliability.
The newly emerged circumstances have emphasised even more the need to modernise operations and introduce remote services. During the first wave clients were provided with an online shop for purchasing and renewing insurance, reporting damages online, registering vehicles remotely etc.
The Lovćen Group is aware that it is now more crucial than ever to provide partners with security in taking various risks and to maintain good relations with them
Preparations are underway for the further improvement of the Lovćen Group’s services, in order to gradually introduce solutions for remote and electronic signatures. This would provide success in reducing the need for administration and ensure the client has 24/7 access to policy completion. There are a number of challenges in this process that the group is gradually solving, bearing in mind that this type of service has not yet fully come to life in Montenegro.
Apart from improving services, the Lovćen Group is aware that it is now more crucial than ever to provide partners with security in taking various risks and to maintain good relations with them. Lovćen Group staff are ready to continuously listen to the needs of clients and analyse possibilities for cooperation linked to the objective limitations caused by the decline in business activities. The Group will strive to provide the most flexible possible approach, all the time emphasising the importance of insurance, which is particularly pronounced during difficult times.
In this way, the Lovćen Group will continue carrying out its mission in Montenegro in 2021, creating a safer future for all of us.