Express SEE d.o.o. is a company that operates on the territory of the Republic of Serbia as part of Italian-based international freight forwarding organisation “ExpressGlobal”. Although it has only existed in Belgrade for seven years, it is already known across the entire region as a reliable and desirable logistics partner
It has a long list of satisfied clients, and an even greater desire for growth and expansion. While the company’s staff take care of the goods, clients can dedicate themselves to their daily obligations.
Are you now raising the bar and setting new demands of yourself and your team?
Express SEE is in a position to be able to respond to the specific and demanding needs of the market, working through all modes of transport (maritime, road, air and rail), as well as providing customs brokerage services for import, export and transit procedures. With our dedicated work, we endeavour to ensure that the quality of our services is always at the highest level. We encounter various challenges on a daily basis which, to the satisfaction of all participants, we overcome successfully, and the number of our satisfied clients, which grows from day to day, certainly testifies to that.
How difficult is it to respond to each of the many and varied demands and challenges that you face?
The group is currently present on three continents and has a constant tendency to grow and develop. Regular and specific requests of clients are a daily occurrence and primarily require knowhow, commitment, experience and speed of response, so it’s by no means easy to respond adequately to all parties. However, it is thanks precisely to our success in overcoming all obstacles that our client portfolio is increasing, which makes us particularly happy because it reassures us that we are on the right track.
From spot business to supply chain management and project management, our focus is always the same: finding the optimal solution for each shipment in terms of costs and transit times. We can state unreservedly that our general and most important aim is to build up the name of Express SEE as being synonymous with reliable logistics partners in the region, as well as to guarantee that a shipment placed in our hands is really safe until the end of its journey.
Our focus is always the same: finding the optimal solution for each shipment in terms of costs and transit times
Do your clients recognise that working with you guarantees the security of their shipment from the moment it is collected until it is delivered to the final recipient’s address?
Alongside the standard criteria related to punctuality and reliability of delivery, which we maintain at a high level, Express SEE also considers it very important to ensure that users of our services don’t feel discomfort and stress when organising transport and associated logistics operations.
We try to adapt our service to each client individually, because we are aware that not everyone has the same criteria for assessing level of service. We want the users of our services to know that their goods are in safe hands and for them not to worry about those goods during transport.
How did you organise your operations during the pandemic and are the consequences being felt today?
Apart from taking care of our clients, we also take great care of our employees. In order for our employees to be able to do their work unhindered, we provided all the necessary measures for preserving their health in the workplace and beyond. The Corona brought significant changes to us, not only in relation to operations, but also by impacting on people’s lives.
Thanks to exceptional teamwork, mutual support and the understanding of employees, Express SEE achieved excellent results despite all the challenges. The company’s management succeeded in striking a remarkable balance, by pursuing a responsible strategy aimed at preserving the health of employees and the sustainability of operations.