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Ilias Alevizos, President & CEO, Cycle Credit company, ICAP outsourcing solutions group

More Than 25 Years Of Excellent Service

Cycle Credit forms part of ICAP Outsourcing Solutions, a company that has more than 2,800 employees and operates, apart from Greece, in Bulgaria, Serbia, Romania and Cyprus. This company plays a leading role in debt collection and notification in the loan restructuring industry

Explaining his company’s leadership position, Mr Alevizos says that it is based on the constant training of employees, advanced infrastructure and expertise, which supports the main effort: ensuring customer satisfaction. This is also the pathway that Cycle Credit will follow in the future.

What do we need to know about your company? What distinguishes you among the competition?

Cycle Credit is a member of ICAP Outsourcing Solutions Group and contributes with a leading role in debt collection and notification in the loan restructuring industry.

Over and above the aforementioned, we are almost ready to establish Contact Centre Services in Belgrade, which will be supported by the very well-recognised Contact Centre in Athens that has been provided advanced call services for more than 15 years. Cycle Credit has more than 25 years of experience in the Balkans, which is something that creates a positive impact on the functioning of markets. Our competitive advantage makes a difference in three ways: the constant training of our employees, advanced infrastructure and our expertise, which supports the main effort: ensuring customer satisfaction.

When it comes to ICAP Outsourcing Solutions Group, I would like to add that it is a group of companies that provide services regarding outsourcing and HR, customer services and the promotion of products and services (by telephone and alternative communication channels), consulting services for recruitment & selection, training and development of human resources, B2C and B2B claims information and management services.

We take a holistic approach to finally have the best results, for both stakeholders and the society

We provide a wide range of high quality and innovative services that add value to organisations and companies from all business sectors, such as banks, insurance companies, manufacturing, telecommunications, retail, tourism, IT, technology and health services.

Apart from the enviable experience and expertise of your employees, what else helped you to secure your leadership position?

Cycle Credit’s leadership position is based on the fact that it has served more than 25 million cases (individual debtors and companies) and had over 350 collaborations during a period of time fraught with economic changes and readjustments. All of the aforementioned has tested our flexibility in handling each situation effectively. We take a holistic approach to finally have the best results, for both stakeholders and the society. This all ensures that we are a reliable partner to choose.

What’s included in all the services you offer through your ICAP Contact Centre? Is it possible that you can make or receive more than 180,000 calls per day?

I would like to mention that we are really proud that our Contact Centre supports more than 180,000 communications (inbound, outbound, chat, email) per day. The Contact Centre focuses on customer care and outbound services. Customer care uses several operational models (full outsourcing, overflow, IVR category split), in order to handle each project effectively. Our well-qualified and experienced agents respond to challenges every day, offering high-quality support to our clients. So, I would say that our employees are our unique asset and, with our modern infrastructure and technological support, we provide services that create an enduring relationship with our clients.

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