Quality And Efficiency In The First Place

Diana Gligorijević, Regional Director of Marketing & Sales at Telegroup d.o.o.

Diana Gligorijević, Regional Director of Marketing & Sales at Telegroup d.o.o.

What differentiates TeleGroup from many systems of integrators of various ICT technologies in the region is precisely the dedication and commitment for any solution and system for the user to be designed, implemented, operated and maintained in the most optimal and efficient manner

TeleGroup can be proud of the fact that it not only follows current trends in the field of ICT technology but also often manages to be among the first to implement innovative solutions in our region. The ICT technological landscape has changed dramatically in recent years.

From your position, how would you assess current trends in the ICT market in Serbia and the region?

– In the past decade, the main and only trend was so-called ‘phase connectivity’, the task of which was only to provide connectivity to locations with the largest possible flow. Now the roles on the ICT scene are far more challenging and complex – the race has begun for innovative solutions.

We are witnessing the beginning of so-called Cloud technologies and services, which is often defined as the fourth stage in the evolution of telecommunications in the past half-century, which implies growth in the exchange and amounts of data, and thus leads to new terms in ICT technologies: Big Data, Internet of Things, Digital Transformation, Software Defined Networking, etc.

This is the near future that Serbia and the region have to tap as soon as possible. The digitisation of society, automation and virtualisation, the processing and protection of data, the revolution of video content, mobility, intelligent transport systems, smart sensors – these are all current topics in our environment, and TeleGroup can note with pride that in 2016 it is working on high profile projects regarding Cloud services, IPTV, ITS, ICT Security, etc.

TeleGroup is a British company that is recognised among corporate customers in the region for the quality of your services, based on the “turnkey” principle. Which of your services are most in-demand on the market?

– Apart from the aforementioned, I would also add FFTx projects, which are on the increase in the regional market. FTTx is the idea of bringing high-speed internet networks, digital television and telephone services to users’ residences using fibre optic cables.

The roles on the ICT scene are far more challenging and complex – the race has begun for innovative solutions

Following the development of new services, such as IPTV, IP telephony, e-learning, remote management and sensing devices, videoconferencing and telemedicine, requirements for high capacities arise. Optics to users provides a long-term solution for the problem of infrastructure “bottlenecks” and ensures the ability to provide advanced multimedia services.

To what extent are your services – from consulting to installing complete systems – able to influence an increase in the efficiency of companies?

– What differentiates TeleGroup from many systems of integrators of various ICT technologies in the region is precisely the dedication and commitment for any solution and system for the user to be designed, implemented, operated and maintained in the most optimal and efficient manner. There are various generic solutions that a system integrator must adjust to the user in order to ensure the expected results.

The most important prerequisites for that are experienced and knowledgeable professional staff in all segments. A practical example is the implementation of some ICT Security solution that our experts further adjust and combine with existing infrastructure so that customers receive the highest possible protection.

Another example is the software for business process modelling and monitoring ICT infrastructure. These are complex and sophisticated software solutions whose positive results on the effectiveness of companies that use them are multiple, and sometimes immeasurable when you take account their preventative effect in the timely overviewing of potential faults and failures.

Where do you see the space for the faster development and broader application of ICT in the business environment of Serbia and the region?

– We see the space in the aforementioned intelligent transportation systems that provide a range of options for better utilisation of the capacity of transport networks, improving the overall performance of the transport system, as well as raising the level of traffic safety, for monitoring, control and automatic management.