Sitemap

Martina Seferović, Managing Director, OIP – Outsource Insurance Professionals

Outsource And Outsmart

The economic power of the American market, coupled with Serbia’s growth potential and human capital capabilities, created a fertile ground for OIP to bloom 

OIP is a U.S. Company with a Serbian heart, with people as the driving force behind its innovations, explains OIP Managing Director Martina Seferović, speaking to CorD.

OIP is an American company headquartered in Arizona which has had a production centre in Serbia since 2012. Starting with just three employees and having expanded to several hundred today, you have been here since day one. What did the last eight years look like?

Back in 2012, I was one of the first employees of Outsource Insurance Professionals, sitting in a small Belgrade office, learning insurance in order to understand administrative support for U.S. companies. 

OIP Logo

Today we do Insurance back-office services and provide InsurTech innovations on three continents, have over 100 clients and hundreds of employees. We established our place as a pioneer and distinguished leader.

Over the years we have been awarded numerous times in both Serbia and the U.S.: Bronze Gazelle Statue recognising us as being among the fastest-growing companies in Serbia, with a high employment rate and constant growth; our President and I have both been on the Hot 100 Insurance Business America list; our Finance and Compliance Director is a member of Forbes Finance Council in the U.S., and our Operations Director was voted Serbia’s Best Development Manager.

Exponential growth over the past eight years brought an incredible journey with a lot of challenges, but even more rewarding moments. OIP has two main objectives – happy clients and happy employees, which we’ve managed to achieve with a constant client, employee and revenue growth of over 50% annually.

What does it feel like to manage a company that grows and develops this quickly?

I suppose that the secret is in having a great team, but also a good strategy and managers. My role is twofold: managing a team of young leaders while simultaneously being committed to the company’s prosperity and quality work output, preserving the OIP mission and values. We promote from within, with a continuous focus on education.

OIP has two main objectives – happy clients and happy employees, which we’ve managed to achieve with constant client, employee and revenue growth of over 50% annually

Deciding on a strategy, setting the groundwork, implementing and continuously adapting to internal and external changes are musts in today’s competitive marketplace. For any organisation to reach the top, change management is vital. Not only ensuring changes are executed properly, but also investing in powerful teams and winning strategies.

The biggest and continuous challenge is leveraging between productivity, quality and employee satisfaction. People are the heart and driving force behind any company, which is why we are always finding new ways to maintain employee satisfaction and engagement. Our efforts are also directed to CSR, contributing to our community.

You are perceived as an initiator of new projects and the company’s further development, including its expansion to new markets. What are your future plans? Launching new services? Conquering new industries, such as IT? the possibilities are endless…

The insurance industry is very specific and does not allow for ‘off the shelf’ solutions, so we continuously introduce new and customised services. Our future plans include further expansion to the London market and the Artificial Intelligence sphere, where we achieve the unbeatable synergy of technology and knowledge in the digital transformation of insurance.

A year ago we launched our own tech start-up – OIP Robotics. The secret to its success in such a short time is empowering employees to release their creative potential. the human imagination is limitless, and when paired with technology it works miracles.

Our customers need a professional and trustworthy partner that knows the Insurance Speciality industry by heart and our staff need an employer who keeps promises and creates opportunities. As long as we feed both, we will continue to prosper. It’s very simple. And exciting!

More...

Dejan Aleksov, Director at BENU Pharmacies

We Know What You Need

BENU is part of German company Phoenix, which has in its composition more than 2,400 pharmacies in 14 European countries. BENU has managed to...

Vladimir Vasojević, Belchim Crop protection SRB

Food Quality & Safety Without Compromise

Belchim is a European company that has a knowledge base from the most agriculturally developed countries in Europe, such as Belgium, the Netherlands, France,...

Boban Janković, President of the Municipality of Mionica

Boldly Moving Forward

Thanks to investments in infrastructure according to plans, the modernisation of devastated old industrial zones and, primarily, the opening of Miloš the Great Highway...

Vladimir Stojanović, President of the Municipality of Kučevo

We’re Reopening Factories

In the past period, The Municipality of Kučevo launched a series of activities in previous period in order to create a favourable business environment...

News

Italy Sends Serbia The Medical Team To Help Fight COVID19

The Italian Embassy in Belgrade announces that a six-member medical team has arrived in Serbia: two anesthesiologists, one emergency...

Farewell Visit Of The Ambassador Of Israel To Serbia

Prime Minister Ana Brnabic met with Ambassador of Israel to Serbia Alona Fisher Kamm and on that occasion pointed...

Air Serbia Introduces New Measures Due To Coronavirus

Due to the coronavirus pandemic, Air Serbia re-introduced flight bans and travel restrictions and is forced to further adjust...

Montenegro Building Hydroelectric Power Plant Without Asking Serbia For Permission

The state of Montenegro, judging by the 2020 Concession Plan for the use of watercourses to develop hydroelectric power...

Binding Verdict In Favour Of ABC Serbia

After a process lasting eight years, the High Commercial Court of the Republic of Croatia has brought a binding...

Italy Sends Serbia The Medical Team To Help Fight COVID19

The Italian Embassy in Belgrade announces that a six-member medical team has arrived in Serbia: two anesthesiologists, one emergency...

Farewell Visit Of The Ambassador Of Israel To Serbia

Prime Minister Ana Brnabic met with Ambassador of Israel to Serbia Alona Fisher Kamm and on that occasion pointed...

Air Serbia Introduces New Measures Due To Coronavirus

Due to the coronavirus pandemic, Air Serbia re-introduced flight bans and travel restrictions and is forced to further adjust...

Binding Verdict In Favour Of ABC Serbia

After a process lasting eight years, the High Commercial Court of the Republic of Croatia has brought a binding...

EU Donates €16m For Water Transport Projects

The European Commission approved non-repayable funds in the amount of €16 million for financing projects in the field of...