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Voice traffic on the Telenor network reached record highs during the state of emergency, around 50 per cent more than in the previous period. During or after major TV announcements, it reaches record heights of 50 per cent more than during similar jumps, such as New Year’s Eve.

When it comes to peak periods, it’s usually around noon, more specifically between 10 am and 1 pm, when many people work from home and communicate more with their colleagues. When it comes to data usage, it is most intense in the evenings, until midnight.

Telenor network is stable and has the capacity to support stronger traffic in this exceptional situation of the COVID-19 virus. We have expanded our interconnection capacities to other operators and are investing all our resources into stable operations of the network. We are all adjusting to new ways of functioning: how to educate our children, work and do our daily tasks,” said Sasa Lekovic, Telenor’s chief technology officer.

Telenor provides free access to a learning platform for primary and secondary school students and teachers. This way of learning, as well as the usage of various digital services, will lead to increasing mobile data. Here are some tips from Telenor to its customers some on using the network capacity smartly:

• Please download only the necessary documents during the day and download the rest during times when there is less general internet usage (00-09h);
• When sending or exchanging documents, use the online tools provided for it instead of forwarding them as an email attachment;
• If you can, use games or video streaming at a time when Internet consumption is lower;
• Turn off autoplay on streaming services and disable automatic media download on chat applications and social networks;
• When talking through apps, turn off the video and make audio calls, if possible.

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