We are proud of our contribution, as we’ve spent more than two decades developing information solutions for healthcare and have become a leader in the Western Balkans, says Heliant Co-founder Vukašin Radulovic
The Serbian Ministry of Health has made significant advances in the digitalising of healthcare nationwide over recent years, and this progress is partly thanks to Heliant. Speaking in this CorD Magazine interview, Heliant’s Vukašin Radulović discusses the role of new technologies and the invaluable contributions of medical professionals who share their practical insights in an effort to improve and advance the system.
How would you assess the digitalisation of healthcare and progress achieved in this area?
— A great deal has been accomplished. Our information systems ensure that business processes in healthcare institutions are digitalised, creating structured databases that can be analysed and used to inform both medical and business decisions.

Such databases are essential for improving the knowledge of healthcare professionals and implementing modern technologies like AI effectively.
The Ministry of Health has demonstrated its clear commitment to digitalisation, which is crucial. The pace of progress depends directly on healthcare workers accepting new technologies.
Will the new Law on Health Documentation and Records in the Field of Healthcare enable the integration of all health sector stakeholders into a unified health information system?
— The adoption of the new law is a crucial step towards the inclusion of all healthcare stakeholders in an integrated health information system.
This process facilitates centralised data collection and analysis from various sources, which is incredibly significant for improving healthcare.
Integration ensures the improved management of healthcare resources, improving coordination between institutions and contributing to higher quality and more efficient healthcare services
Our mission at Heliant is to provide relevant medical data in real time. Integration ensures the improved management of healthcare resources, improving coordination between institutions and contributing to higher quality and more efficient healthcare services.
We are thereby doing the groundwork for continuous improvements to Serbia’s healthcare system.
What role in advancing healthcare do you envisage for digital technologies?
— We always emphasise the importance of healthcare data security. Our information systems enable precise access control, data protection and anonymisation that ensures patient privacy.
We further enable data to be analysed and used in ways that enhance medical practice without compromising on privacy.
Heliant has developed a telemedicine platform that allows doctors to conduct consultations and examinations remotely. This platform has been in use for three years and the number of telemedicine consultations continues to grow. Everything complies fully with legal regulations.
In collaboration with the Ministry of Health, we have implemented 16 different clinical pathways in primary healthcare centres. These pathways have been used hundreds of thousands of times, as doctors appreciate having clear protocols for common chronic conditions like hypertension or asthma.
This is just one example of digitalised procedures aiding healthcare.
When it comes to artificial intelligence, its importance has already been demonstrated in areas like haematology and radiology. The key to successfully applying AI in medicine lies in the quality and availability of data, and our role is to ensure that data from healthcare institutions is incorporated into analytical databases that AI can utilise.
As I’ve stated before, AI will never replace doctors, but doctors who use AI will quickly replace those who don’t.