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Minja Jovanović, Corporate Security Business Partner, MPC Properties

They Entered The Pandemic Prepared

MPC Properties is a company that constructs, develops and manages commercial real estate, and which has an extraordinary responsibility from the security aspect. Its corporate security sector has been set up as a separate unit, in contrast to the common market practice that sees it merely form part of an existing sector

Plans defined clearly in advance, prepared strategies and operational continuity and stability had a significant influence on MPC entering the pandemic prepared. Alongside its central Crisis Team, every MPC facility has its own crisis management team that handles the safety of all users.

The issue of corporate security is something that your company has always viewed strategically and as part of your business culture. Has that proven to be a lifesaver during the time of the pandemic?

The corporate security sector is very important part of our company that forms part of every process and project.

MPC Properties

Our mission is to enable the proper following of procedures and the efficiency of business processes, as well as to provide support and protection to all company departments and employees in their daily work. Crisis management is also one of the areas that we cover, the importance of which was actually confirmed by the pandemic. We succeeded in implementing all preventative and security measures under extremely short deadlines, and all in our very dynamic environment, because it was necessary to coordinate whole networks of associates, from the administering of employees and coordinating of our tenants and their supplies, to the coordinating of all services within our facilities.

Is it accurate to say that if the corporate security system is not covered, that every other system, and the very success of the company itself, is brought into question?

The first association with the corporate security sector is ordinarily the security guard people most often come into contact with, or some strict investigator who isn’t considered a desirable participant in meetings. In our case, the corporate security sector aims to improve the efficiency of the entire system and is composed of a team of professional people who have international experience. Also testifying to the fact that we are unique and not confined to the market’s standard framework is the inclusion of women in our security sector, which is generally defined as a man’s domain.

We have great responsibility, primarily to employees, then to our tenants and partners, and ultimately to those who visit our facilities

Alongside the standard areas of physical protection, as well as cyber and information security that we are also responsible for, we are involved in tender process as a control function. Beside this, we have clearly defined anti-corruption and fraud prevention processes within our company, with which we additionally protect the company’s business success and reputation, whilst simultaneously contributing to increasing efficiency and profits. The company recognize importance of this sector, which confirms it through diverse trainings and innovations.

Have you preserved employees’ health and lives, as well as the company’s stability, thanks to your strict rules, clear procedures and strong connectedness between all sectors and managers?

We have great responsibility, primarily to employees, then to our tenants and partners, and ultimately to those who visit our facilities. That level of security certainly also implies clear rules and procedures, which are regularly implemented, but also advanced. We strive to always go a step further, to monitor and apply world standards and practices, which is why we regularly implement evacuation drills at facilities. The latest example of an advancement to our operations is the equipping of facilities with defibrillators, with the aim of saving lives. The process of certifying the WELL Health & Safety standard of our retail and office facilities is underway. It implies the existence and implementation of policies, protocols and plans encompassing 22 areas, first and foremost in the areas of safety, air quality in facilities and cleaning and sanitation, which will bring us international confirmation that our objects are world class when it comes to security.

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