Commemorating the 20th anniversary of EOS Matrix in Serbia and 50 years of the EOS Group provides an opportunity to reflect on the past while looking to the future, says EOS Matrix MD Jelena Jović
Speaking in this engaging interview, Jelena Jović shares her recipe for both personal and company success. She also discusses the importance of strong client relationships, innovation and the need to invest continuously in developing skills, new ideas and services.
EOS Matrix is celebrating 20 years in Serbia, while the EOS Group is marking 50 years of operations. Have you taken this opportunity to once again evaluate your progress and development, as well as your numerous achievements over the previous decades?
— We have grown successfully over the past decades through various economic cycles and changing market conditions, but the challenges brought by shifts in cash flows and economic stability require a special focus and strategic planning.
During these 20 years in Serbia, we have built strong relationships with our clients, become leaders of the debt management industry and introduced innovative practices that have now become standards. In this anniversary year, we are particularly proud that we’ve continued to invest in debt portfolios and opened the door to new ideas and business lines that will be our focus in the coming years.
What do you think is essential for business success, and what significant moments have marked both your personal growth and that of the company?
— Business success depends on a combination of personal dedication, strategic thinking, adaptability, continuous improvement, a clear vision and the ability to recognise the right opportunities. My personal journey at EOS Matrix began 14 years ago as a call operator, where I learned the basics of client relations and the essence of debt collection. Step by step, through persistence, a desire to learn and taking on ever more responsibilities, I managed to build my career and, thanks to great mentors and colleagues, earned the opportunity to lead the local office, which I’ve been doing for several years now.
Two key characteristics have contributed to where EOS stands today: courage and creativity. Thanks to these qualities, our company has been able to introduce new business lines, including the purchase of secured claims. I am proud that many of our employees have been with the company for more than 10 years, as this testifies to our commitment to developing people and creating a stable and positive work environment. The success of a company under market conditions is shaped by its people.
Despite a celebratory mood, you are preparing for the numerous challenges that the future may bring?
— We are aware that global economic trends, inflation, rising interest rates and changes in the dynamics of consumer behaviour can have a significant impact on economic stability. That’s why we are preparing for these challenges through several approaches. Firstly, technological innovation remains at the core of our business. Our ability to more quickly and efficiently analyse the market, and to manage risks using advanced analytical and artificial intelligence tools, gives us an advantage in identifying potential problems, but also opportunities. Secondly, diversifying our business lines, such as by purchasing secured claims, investing in real estate and financing projects, allows us to adapt to different scenarios. Thirdly, our relationships with clients and long-term partnerships enable us to respond quickly to market changes and tailor our services to their needs.
While we celebrate tradition and achievements, we look forward with a clear vision: stability, innovation, flexibility, and new solutions for the future. Regardless of cash flows or macroeconomic changes, EOS Matrix will continue to provide solutions that contribute to the stability and security of our clients and the market as a whole.