Kruna Gavović, CEO, The Lean Six Sigma Company CEE

Investing in Personnel Strengthens Companies

The Lean Six Sigma Company has multiple offices in Europe, and the one for CEE region is located in Serbia

We conduct both training and mentoring, and what’s nice and useful with LSS is the fact that trained Master Black Belts (MBB) can later independently train personnel within their own companies, explains CEO of The Lean Six Sigma Company CEE, Kruna Gavović.

A company’s success depends on people and their expertise, specific know-how and skills. How do you help them to become even more successful?

Lean Six Sigma (LSS) is increasingly becoming part of the practices of companies in which change is permanent and with more and more momentum, and in which primarily managers, but also employees, are aware of the fact that it isn’t the strongest that survive, but rather those that adapt the quickest. Around 80 per cent of today’s Fortune 100 companies applies LSS in some form.

In order for a company to apply LSS, it is necessary to train an appropriate number of people, to conduct projects under the guidance of a mentor and to be equipped to apply projects independently, which must have effects proven through bookkeeping. The parent company under which we operate, The Lean Six Sigma Company from Rotterdam, is a European leader in LSS training and has for the past five years been the “gazelle” of the Dutch economy in terms of the fastest growth, with over 10,000 trained and certified experts.

Only the most experienced Lean Six Sigma experts can assess which LSS tool and technique should be used in a specific environment and to what extent. But, successfull LSS projects can bring many percents of the turnover in savings

You educate professionals to the level of Lean Six Sigma Experts, while you additionally assist organisations in implementing this programme. What does that entail specifically?

Certificates are just the beginning, while implementation is the next task and is a tougher one. The number of tools and methods within LSS is huge – Kanban, Kaizen, Gemba, Poka Yoke, 5S, 5 Why, FMEA, SMED, TPM, VSM, JIT, DMAIC, 7 Waist, SPC, DMADV, VoC, Kano and A3 are just some of them. This is why only the most experienced Master Black Belts can assess which of them should be used in a specific environment and to what extent. The headquarters in the Netherlands has at its disposal a very large network of MBBs who can help the newly-trained to head in the right way through the complex LSS map.

Every trainee who completes the training receives a certificate. Is it internationally recognised? Are experts who possess one more valued?

It is not only the certificates of The Lean Six Sigma Company that are internationally accredited – possessing IASSC accreditation – rather the whole company is certified according to ISO 18404. One characteristic of our franchise is that you can get the same certificate that is issued in the Netherlands but at a price tailored to local conditions. We believe that this is why our training courses are increasingly attended by trainees from abroad. Generally, LSS certified experts register constant income growth.

You also serve as marketing manager at TMS CEE d.o.o. (Ltd.)?

Yes, TMS CEE is an established and highly rated company in the domain of certification. I’m particularly proud of our new and exclusive services, among which I would single out the Family Friendly Enterprise – WLB certification – work-life balance, which enables companies to retain valuable staff. We’re striving to extend this concept to our region, which has already brought benefits to thousands of employees here in Serbia.