Over the past nineteen years that we have been doing business in Serbia, we have learnt to see every challenge as a chance for development, says Dragana Krstić, CEO of Volvo doo Novi Banovci.
What are your business goals for this year?
– In 2017 we hope to increase our market share and build our network of satisfied clients. We want to be the most successful truck producer in the region, to maintain our position as market leader and to be the first choice for transport companies. These are our main goals. They reflect the continuity of our ambition to be a leader and to keep aiming higher. This is a very competitive industry and we want to keep our leading position, constantly looking for the best solutions for buyers who put their trust in us not only by buying our vehicles and services but by being our long-term partners.
What sets Volvo Trucks apart on the Serbian market?
– This is really a question for our clients, who have worked both with us and with our competition for the past nineteen years. In my opinion, and I believe that we have proven it, the key is in our partner relationships with buyers and in offering complete transport solutions for the entire life cycle of our vehicles. Volvo has been a leader in the development and application of unique technologies for decades. One of the more recent innovations is the dual-clutch transmission, the first of its kind in serially produced heavy-duty vehicles in Europe and in the world. On the Serbian market Volvo is unique as the only company that offers the most powerful truck on the planet, with a 750 hp engine. A few of these vehicles are already part of the fleets of some Serbian hauliers. For our continued success we can thank the quality of our products, professional provision of services and relentless work on the development of our products and our staff.
We are here for our clients at any time, always interested in reliable and long-term cooperation, which often becomes a partnership with mutual satisfaction
In which economic sectors in Serbia are Volvo Trucks most prevalent?
– In long-haul transport, tractor units and FH solo trucks for international transport are in greatest demand. The FH truck family is the backbone of Volvo’s sales in the whole of Europe. We offer a wide range of these vehicles, which can be configured to the buyer’s exact requirements. Another popular truck family are FM medium-duty trucks, FMX trucks in particular. These are bought by building and construction companies, companies doing road maintenance and bulk goods transport.
How do you keep your buyers up to date with innovations in your new models?
– Every business including the transport industry goes through changes that take some adjusting to. We have chosen a more ambitious road – to bring innovations to the market. Among the latest ones in our Volvo trucks are I-Shift with crawler gears and Volvo Dynamic steering.
We have always communicated directly with our clients. Every event has practical and theoretical components. To constantly improve and progress, we need feedback from our clients. This is why we often practice truck driving in real conditions and this is what attracts a great number of clients. Direct contact is our feature ‒ we are here to listen to need of our clients and find the best solutions together.
In addition, by publishing our corporate publication Volvo Novosti twice a year, we inform our clients and educate them about new technologies. Of course, essential to our promotion are visits to our factory and the Demo Centre in Sweden, where clients can get acquainted with our production processes, logistics, attention to the quality of vehicles and our care for environmental protection on the spot, at the assembly lines.